FREQUENTLY ASKED QUESTIONS
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, Discover and AMEX. For payment plans via PayPal or Cash please e-mail us for more information.
IS A DEPOSIT REQUIRED?
Yes, a 25% deposit is required to reserve your date. If you wish to pay via our payment plan, please e-mail us.
WHEN DO I HAVE TO PAY FOR THE RENTAL OF THE EQUIPMENT?
We recommend full payment at the time of reservation. However, if you need to rent via our payment plan final payment is due 7 days prior to rental date. Failure to pay in full one week in advance may terminate your reservation and the 25% deposit will be non refundable.
DO YOU OFFER GIFT CARDS?
We do not offer gift cards, however you may make a deposit via PayPal on behalf of someone else. Please e-mail us for more information.
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
If there is a defect in the inflatable there will be no charge. Depending on the situation, if the bouncer is damaged due to a preventable circumstance (EX: shoes or high heels, someone cut it, or sharp objects on clothes or food and stainable products), then a repair fee will be required. If the inflatable is damaged beyond repair; then replacement cost at MSRP will be required.
WHAT IS THE POLICY ON INCLEMENT WEATHER?
If the weather is not cooperating on the day of your reservation, we will be happy to work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if it is actively raining or storming, we will not deliver or setup the unit. Once the unit is setup, we will be unable to provide any reimbursement or refund for bad weather. We will work with you prior to your rental if threatening weather is present or approaching.
HOW LONG CAN I KEEP THE BOUNCE HOUSE OR OTHER RENTALS?
Our rentals are full day rentals currently, typically 8 hours. You get to enjoy the bouncer for your full event or party.
HOW MUCH SPACE IS NEEDED FOR SET UP AND PROPER USE OF THE BOUNCE HOUSE?
20'x20' is more than big enough for the Classic Bounce House.
DO I NEED AN ATTENDANT?
There should ALWAYS be someone supervising any inflatable. The most important duties of an attendant are limiting the number of people in or on the inflatable at one time and controlling the behavior of all participants.
ARE THERE ANY CLEANING FEES?
We expect to receive our inflatables back in a fairly clean condition. We realize that participants in and out of it all day will allow for dirt and grass to enter. We will not charge for cleaning this. However, since you will receive a list of general rules at the time of rental, any food or drink stains of not following the listed rules of this nature will result in a minimum $50.00 clean-up fee at the time of pick-up. The inflatable will be inspected before it is packed up at your location.
ARE YOU INSURED?
Yes, Blanc Bounce is fully insured for general liability coverage. We are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility. In reserving our Bounce House, you will be required to sign a rental agreement and form that lists specific terms and conditions of the rental.
WHAT ARE THE RULES WHEN USING A BOUNCE HOUSE?
Generally speaking, no food or drink, no shoes or sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wrestling/roughhousing, no hanging from the top or sides, no flips, and no silly string or sand.
DOES BLANC BOUNCE HAVE A BUSINESS LICENSE?
Yes! We are licensed, registered, and insured in the state of Georgia.
WHAT DO WE DO IF THE INFLATABLE IS UP AND IT BEGINS TO RAIN?
Unplug the blower and move it out of the rain while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid falling. The vinyl gets very slippery when wet.